Free standard shipping on orders of $150 or more (per delivery address). The value of your order must be at least $150 before tax or shipping charges. Offer excludes gift cards, and items that require freight or white glove delivery. Offer does not apply to orders with expedited delivery. Offer applies to deliveries in the 48 contiguous United States only. Offer valid on online and phone orders placed between September 1-30, 2016, only.
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How may we help you?

Welcome! We hope to make your shopping experience with MacKenzie-Childs easy and enjoyable. Our online customer service information includes frequently asked questions, order tracking, delivery and international shipping information, instructions for gift-giving and returns, contact information, terms and conditions, and our privacy policy.

Email assistance

By Email

No matter what time it is, you can contact us by email at
If your email is sent outside of customer service hours (daily from 8 am to 9 pm, Eastern Time), a customer service representative will respond to your inquiry on the next business day.

Phone assistance

By Phone

If you prefer to speak to someone in person, our customer service team is here daily from 8 am to 9 pm (Eastern Time) to assist you in placing an order or to answer your questions. Call 1-888-665-1999 to speak to a representative.
Please note that representatives may not be available on New Year’s Day, Easter, July 4th, Thanksgiving, and Christmas.

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