As a part of our commitment to your privacy, MacKenzie-Childs adheres to the guidelines and practices adopted by the Direct Marketing Association’s Privacy Promise to American Consumers. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests not to receive mail, telephone, or other solicitations from MacKenzie-Childs.
How to contact MacKenzie-Childs
Our postal address is 3260 State Route 90, Aurora, NY 13026. We can also be reached via email at firstname.lastname@example.org, or you can reach us by telephone at 315-364-7123.
What personal information does MacKenzie-Childs collect?
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
When you place an order with us, we collect your name, address, email address, telephone number, and credit card information. If you ask to be placed on our email list, we will collect your email address; providing any other information is voluntary. We may also maintain a record of your product purchases.
How do we use your information?
We use your email address to communicate customer service information, including:
- • Acknowledgement of your order
- • Confirmation when your order ships
- • Information about product delivery and backorders
- • Confirmation that we received returned merchandise or processed a merchandise return transaction
- • Additionally, we may notify you of new products, promotions, and upcoming sales and events. We don’t sell or rent your email address to anyone.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these partners with the information needed for them to perform these services.
We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web sites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third-party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third-party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. You can learn more about this or choose not to have this information used by our trusted third-party advertising partners.
In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to MacKenzie-Childs or to others. We may also disclose your contact information when we believe the law or legal process requires it.
Opting out of email
If you only want to get emails from us about your order and not about sales and special events, please unsubscribe from our email updates by clicking the “unsubscribe” link present at the bottom of every email update for immediate removal from the list. You can also send us an email at the above address, call us at the above telephone number, or write to us at the above address; please note that it may take up to five days for your email removal request to be processed this way.
Opting out of postal mailings
If you have made a purchase from us or if you supply us with your postal address on-line, you may receive periodic mailings from us related to new products and services, upcoming events or printed catalogs. Please be assured we only want to communicate with you only if you want to hear from us. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, emailing us at the above address, or by writing to us at the above address.
If you are on our mailing list, from time to time you may receive mailings from other reputable companies with which we may share this information. If you do not wish to receive such mailings, you can have your name put on our do-not-share list by calling us at the number provided above, emailing us at the above address, or by writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.
Please note: If you request to be added to our do-not-share list, you will still receive our catalogs unless you specifically request to be removed from our mailing list as well. We consider these as separate requests.
Please note that it may take up to 8-10 weeks for your postal mail removal request.
How can you update your personal information?
If you are a registered user of our website, click on the “my account’ button located at the top of every page to modify your profile. To change your email address or preferences, please visit the email preference center. You can always email our customer service department or call us at 1-800-665-1999 with any requests or changes.
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by emailing us at the above address or by writing to us at the above address.
Opting out of cookies
If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Links to third-party web sites
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Effective Date: 11/1/2014