Patience Brewster by MacKenzie-Childs: Frequently Asked Questions

Questions about Patience Brewster by MacKenzie-Childs? Our customer service department is dedicated to assisting you. If you have a question that isn’t answered here, please contact us at customerservice@mackenzie-childs.com. These answers are specific to the Patience Brewster collection; for general questions about orders, your account, returns, etc., please refer to the MacKenzie-Childs FAQ.

I have a Patience Brewster gift certificate. Can I still redeem it?

You can still redeem your Patience Brewster gift certificate. Please contact our customer service department for assistance. They are available via email at customerservice@mackenzie-childs.com.

Will Patience Brewster products still be handmade and hand-painted?

There are no plans to change how the Patience Brewster products are currently manufactured.

Will Patience Brewster still design her products?

We are excited that Patience and her entire team will be joining ours at MacKenzie-Childs.

Will Patience Brewster products still return from the archives?

Pieces will be retired from time to time, but may also be brought back, just like MacKenzie-Childs products.

Will there be a price increase or change in Patience Brewster products and collections?

As with all our products, pricing is reviewed periodically and may fluctuate based on various factors such as supply, demand, cost to manufacture, and so forth.

Will Patience Brewster products be available at the Warehouse Sale and/or Barn Sale?

We do not know what will be available product- or inventory-wise at the Warehouse Sale or Barn Sale.

Can I still receive emails about Patience Brewster products?

Yes! To be sure that you do, subscribe to email updates from MacKenzie-Childs now.

Will Patience Brewster continue to make special limited-edition items for charity?

Patience will continue to design an annual ornament to raise funds and awareness for the LLS (Leukemia & Lymphoma Society).

Will I still be able to find Patience Brewster at my local gift shop?

Yes! To find MacKenzie-Childs and Patience Brewster by MacKenzie-Childs products near you, please use our store locator.

How are these handmade designs created? Does Patience make every piece?

Patience Brewster is the sole artist for this collection, and she designs every single piece. The design process begins with her detailed painting and additional supplemental view drawings. Patience Brewster’s designs are handmade by our artisans in the Philippines, Poland, and India. Our linens are made in Shanghai.

How should I store my Patience Brewster products?

Just store them to their original boxes. You can stack the boxes. Try to keep them high and, most definitely, dry.

How do I find a retired design that is no longer in production?

We would love to help you with this! Image references are always great if possible. Please contact us at customerservice@mackenzie-childs.com for assistance.

Why is there no Rudolph and when can I expect to see him?

This is one of our most frequently asked questions! Patience did not base her Dash Away reindeer collection on the song ”Rudolph the Red-Nosed Reindeer,” made famous by singer Gene Autry in 1949. Rudolph is also a licensed character. The Dash Away collection is based on the classic 1822 poem “’Twas the Night Before Christmas” by Clement C. Moore. The original poem pre-dates the song by about 127 years—so, as Patience likes to say, Rudolph was not born yet!

Where is Donner/Donder? Who is “Donna”?

Patience Brewster’s Dash Away collection began with her re-reading the 1822 poem “’Twas the Night Before Christmas” by Clement C. Moore every Christmas. Patience decided to illustrate her version of the reindeer, taking a note from the Victorian era but giving it her own modern twist that we all know and love! When Patience was working on the collection, she came to Donner (or Donder, meaning “thunder”) and felt a female was needed in this position to round out the collection. So she dressed this reindeer in high-heeled magenta boots with a ruffled coat and named her “Donna” since she now looked a bit like a prima donna. The tongue-in-cheek change from “Donner” to “Donna” was purposeful. Donna has long since been one of the bestselling Dash Away reindeer designs!

Where did Patience’s version of the 12 Days of Christmas originate?

When Patience went to work on this collection, she noticed several variations. She used the earliest one she could find which was an Old English version. The earliest known printed book of “The Twelve Days of Christmas” (ca. 1780) in the children’s book Mirth without Mischief lists the verses in the following order:
On the twelfth day of Christmas,
My true love sent to me
Twelve lords a-leaping,
Eleven ladies dancing,
Ten pipers piping,
Nine drummers drumming,
Eight maids a-milking,
Seven swans a-swimming,
Six geese a laying,
Five gold rings,
Four colley birds,
Three French hens,
Two turtle doves, and
A partridge in a pear tree.
There is some historical significance to this version as the verses put the gifts in order of societal ranking at the time, putting the highest, the lords, at the end (twelve lords a-leaping).

Who is the Ginger Mother? Was she in the Nutcracker ballet?

If you have ever attended the world famous ballet, you might recall the humorous scene when the gigantic “Ginger Mother” appears on stage. Usually she or he is a tall, comically made-up human on stilts or is wheeled in on a hidden platform wearing an enormous floor-length frilly, flouncy gown to cover such devices. The surprise is when 20-30 little “candies” (tiny, young ballet dancers in various candy-colored costumes) spill out from underneath the petticoats of the giant dress, filling the stage with adorableness!