International Customer Information

We are happy to help you place an order for international delivery.

How to request international delivery cost information:

  • You can fill out the international order request form, and we will contact you with a quote for the international shipping cost within three business days. Tell us which items you would like to order in the “additional comments or questions” field.
  • If you prefer, you can contact our customer service department between 8:00 am and 9:00 pm Eastern Time, seven days a week. To contact customer service, email customerservice@mackenzie-childs.com or, via phone, use the international access code followed by 1-888-665-1999.
  • After you receive delivery cost information, you may complete your order by phone or email.

Frequently Asked Questions

What is the cost to ship internationally?

The cost will vary depending on the shipping address and products ordered. Customers will receive a delivery quote within three business days, which is based on the criteria above.

How long will it take for delivery?

We will provide you with an estimated delivery date range when you receive your quote, which will depend on the product weight and delivery destination, at the same time we provide the shipping quote.

Do you calculate duties and taxes for orders shipping outside the U.S.?

We cannot calculate duties or taxes on international orders. The recipient will be responsible for any duties and taxes, which will be due at time of delivery.