Frequently Asked Questions
Questions about your online order? MacKenzie-Childs’ customer service department is dedicated to assisting you. If you have a question regarding your order that isn't answered here, please contact us.
How do I create an account and do I need to?
It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information will be stored, which will save you time every time you return. No credit card information is used in your personal account information. To create an account or log in, click “my account.”
Will I receive an order confirmation?
Yes — within 24 hours. If you don't receive email confirmation, please email us at firstname.lastname@example.org. Please provide us with your name and the date that the order was placed.
Can I change my order after submitting it online?
If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Call 1-888-665-1999 to speak to a customer service representative. We offer a satisfaction guarantee, so you can return anything you purchase within 30 days.
If an item I purchased is not available, will I be notified?
A customer service representative will notify you within 24 hours by email (or by phone, if your order was placed by phone) if the item is currently on backorder and when it is expected to be available. If the backordered item is part of a larger order, you will not be charged for that item until it is sent.
Why was I charged sales tax?
MacKenzie-Childs operates retail stores in Florida and New York, so we must collect state sales tax to orders delivered to these states. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.
Can I track the delivery of my online order?
Yes, you can track your order through our website if you have created an account. To track your order, sign in to your account.