Standard Delivery Charges
Unless otherwise indicated, delivery charges are based on the dollar volume of your order. Delivery charges are subject to change. You will be notified of any change in the delivery charge at the time your order is placed.
For orders subtotaling up to $75, the standard delivery charge is $7.50; for orders $75.01 or more, the standard delivery charge is 10% of the subtotal.
Orders for in-stock items will ship within five business days (Monday-Friday, excluding holidays) from the day your order is placed, and will be sent via UPS, FedEx or USPS. Expect arrival within seven business days (Monday-Friday, excluding holidays) after we ship. A street address is required for all deliveries.
State sales tax
Due to our corporate presence and/or corporate activities, we must charge state sales tax in Alabama, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Rhode Island, Texas, and Washington. The tax charged includes all state and local sales taxes that apply, and is based on the product subtotal plus shipping.
Overnight and 2-Day Expedited Delivery Methods
Overnight and 2-day express delivery charges are offered within the 48 contiguous United States at the following rates: The 2-day delivery charge is 12% of the order subtotal, with a minimum charge of $19.95. The overnight delivery charge is 15% of the order subtotal, with a minimum charge of $29.95. Expedited delivery is not available for international orders or large items that require freight shipping, nor any items added to an order that includes a freight item. Expedited orders must be entered individually, per shipping address. For more information, please contact Customer Service at firstname.lastname@example.org or 1-888-665-1999.
If ordered on a regular business day (Monday-Friday, excluding holidays) before 12:00 pm Eastern time, overnight delivery guarantees that in-stock orders will be shipped out on the same day and arrive by the end of the following business day. All orders placed after 12:00 pm Eastern time, on a holiday, or over the weekend will begin processing and ship the following business day.
2-Day Express Delivery
If ordered on a regular business day (Monday-Friday, excluding holidays) before 12:00 pm Eastern time, 2-day express delivery guarantees that in-stock orders will be shipped out on the same day and arrive by the end of the second business day following the order date. All orders placed after 12:00 pm Eastern time, on a holiday, or over the weekend will begin processing and ship the following business day.
Fixed Delivery Charges
Some items, based on weight and dimensions, ship to you for a fixed delivery charge instead of a charge based on dollar value. Fixed delivery charges reflect a savings that we are able to pass along to you. The charge for fixed delivery will not be included in the order subtotal on which standard delivery charges are applied. In our online store, this additional charge will be included in the total shipping charge displayed before you complete your purchase. When ordering by phone, Customer Service will inform you whether items you select are eligible for a fixed delivery charge, and the amount of the charge.
For items that require freight delivery, charges are calculated during checkout. Our standard freight delivery option is curbside with liftgate. Please note that freight delivery cannot be expedited. Contact Customer Service with any questions.
In-Home Delivery (White Glove Service)
We offer a white-glove delivery service if you would like to have furniture and other large items brought into your home, unpacked, assembled if required, placed at your discretion, and packing materials removed. There is an additional charge for this service. Please contact our customer service department at 1-888-665-1999 to obtain a quote.
Orders outside the contiguous 48 states require a special delivery quote. For more information, see our international customer information page.