Delivery Information

Standard Delivery Charges

Unless otherwise indicated, delivery charges are based on the dollar volume of your order. Delivery charges are subject to change. You will be notified of any change in the delivery charge at the time your order is placed.

The standard (ground) delivery charge for orders less than $75 is $7.50; for orders $75.01 or greater, the charge is 10% of the order's subtotal.

State sales tax

Due to our corporate presence and/or corporate activities, we must charge state sales tax in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, and Wyoming. The tax charged includes all state and local sales taxes that apply, and is based on the product subtotal plus shipping (where applicable).

Freight Delivery

For items that require freight delivery, each item has a fixed delivery charge instead of a charge based on dollar value. You will see these charges reflected during checkout. Our standard freight delivery option is curbside with liftgate. The freight company will call in advance to make a delivery appointment; an adult must be present at delivery to inspect and sign for the shipment. If you require additional assistance at the time of delivery, please call Customer Service to discuss upgraded delivery options prior to placing your order. Please note that the freight delivery cannot be expedited. Contact Customer Service with any questions.

In-Home Delivery (White Glove Service)

We offer a white-glove delivery service for a number of large items that will be brought into your home, unpacked, assembled if required, placed at your discretion, and packing materials removed. Some items require white glove delivery, and there is an additional charge for this service. Please contact our customer service department with any questions.

Alaska/Hawaii/Puerto Rico Delivery

Orders shipped to Alaska, Hawaii, and Puerto Rico are eligible for standard shipping only; Freight, white glove, and expedited shipping are not available to these locations. The standard delivery charge is 25% of the order's subtotal.

International Delivery

Orders outside the United States (all 50 states, the District of Columbia, and Puerto Rico) cannot be placed with MacKenzie-Childs directly at this time. Please use our store locator to find a distributor in your area.

Backorders

Expected delivery dates for backordered items are subject to change.

Free Shipping

Enjoy free standard shipping on orders of $150 or more (per delivery address).* The value of your order must be at least $150 before tax or shipping charges. Offer excludes gift cards, and items that require freight, white glove, or flat fee (oversize ground) delivery. Offer does not apply to orders with expedited delivery. In-stock items only. Offer applies to deliveries in the 48 contiguous United States only. Offer valid on online and phone orders. *Free Shipping offer is not valid during the following sale events: Summer Sale, Barn Sale, and After Holiday Sale.