Your Privacy

MacKenzie-Childs values our customers and respects your privacy. We collect information about you on our website in an effort to improve your shopping experience and to communicate with you about orders, services, and products. This policy describes how we collect and use your personal information and applies to information we collect about you in our stores, and through our websites and mobile applications. By using any of our web sites, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this privacy policy.

As a part of our commitment to your privacy, MacKenzie-Childs adheres to the guidelines and practices adopted by the Direct Marketing Association’s Privacy Promise to American Consumers. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests not to receive mail, telephone, or other solicitations from MacKenzie-Childs.

How to contact MacKenzie-Childs

Our postal address is 3260 State Route 90, Aurora, NY 13026. We can also be reached via email at, or you can reach us by telephone at 315-364-7123.

What personal information does MacKenzie-Childs collect?

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

When you place an order with us, we collect your name, address, email address, telephone number, and credit card information. If you ask to be placed on our email list, we will collect your email address; providing any other information is voluntary. We may also maintain a record of your product purchases.

If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., Facebook or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our stores, websites and mobile applications.

How do we use your information?

We use your email address to communicate customer service information, including:

  • • Acknowledgement of your order
  • • Confirmation when your order ships
  • • Information about product delivery and backorders
  • • Confirmation that we received returned merchandise or processed a merchandise return transaction
  • • Additionally, we may notify you of new products, promotions, and upcoming sales and events. We don’t sell or rent your email address to anyone.

To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide these partners with the information needed for them to perform these services.

We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web sites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third-party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third-party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. You can learn more about this or choose not to have this information used by our trusted third-party advertising partners.

In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to MacKenzie-Childs or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Opting out of email

If you only want to get emails from us about your order and not about sales and special events, please unsubscribe from our email updates by clicking the “unsubscribe” link present at the bottom of every email update for immediate removal from the list. You can also send us an email at the above address, call us at the above telephone number, or write to us at the above address; please note that it may take up to five days for your email removal request to be processed this way.

Opting out of postal mailings

If you have made a purchase from us or if you supply us with your postal address on-line, you may receive periodic mailings from us related to new products and services, upcoming events or printed catalogs. Please be assured we only want to communicate with you only if you want to hear from us. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, emailing us at the above address, or by writing to us at the above address.

If you are on our mailing list, from time to time you may receive mailings from other reputable companies with which we may share this information. If you do not wish to receive such mailings, you can have your name put on our do-not-share list by calling us at the number provided above, emailing us at the above address, or by writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Please note: If you request to be added to our do-not-share list, you will still receive our catalogs unless you specifically request to be removed from our mailing list as well. We consider these as separate requests.

Please note that it may take up to 8-10 weeks for your postal mail removal request.

How can you update your personal information?

If you are a registered user of our website, click on the “my account’ button located at the top of every page to modify your profile. To change your email address or preferences, please visit the email preference center. You can always email our customer service department or call us at 1-888-665-1999 with any requests or changes.

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by emailing us at the above address or by writing to us at the above address.

About cookies

A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies in emails that you receive from us.. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

Certain of our partners may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services.

To learn more or opt out from these companies you can visit In addition, in connection with the services that they provide to us, certain of our partners may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the Internet. These third parties do not have access to any contact information about you.

Opting out of cookies

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies. Or visit this link:


We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Links to third-party web sites

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

Policy changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised privacy policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised privacy policy.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Effective Date: 11/1/2014