Your Privacy
MacKenzie-Childs values our customers and respects your privacy. We collect information about you on our website in an effort to improve your shopping experience and to communicate with you about orders, services, and products. This policy describes how we collect and use your personal information and applies to information we collect about you in our stores, and through our websites and mobile applications (collectively, the “Sites”). By using any of our Sites, or sharing your contact information with us, you are accepting and consenting to the practices described in this privacy policy.
As a part of our commitment to your privacy, MacKenzie-Childs adheres to the guidelines and practices adopted by the Direct Marketing Association’s Privacy Promise to American Consumers. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests not to receive mail, telephone, or other solicitations from MacKenzie-Childs.
HOW TO CONTACT MACKENZIE-CHILDS
Our postal address is 3260 State Route 90, Aurora, NY 13026. We can also be reached via email at customerservice@mackenzie-childs.com.
WHAT PERSONAL INFORMATION DOES MACKENZIE-CHILDS COLLECT?
When you visit our Sites, we may collect and use personally identifiable information about you, as well as other usage information. We collect information in the following ways:
- Information You Give Us Directly by filling in forms on our Sites. This may include name, postal address, email address, telephone number, or similar information that can be used to identify you and is defined as personal or personally identifiable information under applicable law. If you ask to be placed on our email list, we will collect your email address; providing any other information is voluntary. We may also maintain a record of your product purchases.
- Information We Get from Your Visit to the Sites and the resources that you access—including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, browser type, the date and time you accessed or left the Sites, and which pages you viewed. Some parts of our Sites use cookies, tags and scripts, or other technologies to collect this information about your general internet usage. See the section below called “Use of Tracking Technologies” to learn more.
- Information Provided to Us When You Communicate with Us for any reason, including information you provide in emails you send us, responses to surveys, and search queries.
- Payment Information. We may collect and process payment information from you when you place an order with us, including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect any financial information from you.
- From Third Party Sites. If you access any of our Sites with your log-in credentials from a social networking site (e.g., Facebook or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our Sites.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect from you primarily to enable us to provide our services in the best possible manner. We only use this information in compliance with this Privacy Policy.
Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal information to:
- Acknowledge your order;
- Confirm when your order ships;
- Send other updates about your order;
- Provide information about product delivery and backorders;
- Confirm that we received returned merchandise or processed a merchandise return transaction;
- Respond to any requests you may have;
- Notify you about changes to the Sites;
- Improve your browsing experience by personalizing the Sites; or
- Notify you of new products, promotions, and upcoming sales and events.
We may also use your personal information for any other purpose with your consent.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Use of Tracking Technologies
We may use various technologies to collect and store information when you visit the Sites.
A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies in emails that you receive from us. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our Sites and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
Certain of our partners may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other service providers. However, we respect your right to choose whether to be included in such services.
To learn more or opt out from these companies you can visit networkadvertising.org. In addition, in connection with the services that they provide to us, certain of our partners may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the Internet and in direct mail. These partners may also combine your email information with other information they have access to such as mailing address so that MacKenzie-Childs may serve relevant marketing offers to you via email and direct mail. These third parties do not have access to any contact information about you.
If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies. Or visit this link: http://dtmc.mackenzie-childs.com/adinfo/choice/prod/?type=fpc&cid=61950&cname=Mackenzie%20Childs&cmagic=ca394d&clogo=61950.png&loc=us&lang=en-us.
Use of Credit Card Information
If you give us credit card information, we use it solely to place orders from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
HOW DO WE SHARE YOUR INFORMATION?
We may share your personal information as follows:
We may share your personal information with trusted third parties or our affiliates to:
- Assist us in providing our services to you, including credit card processing, shipping, data management, promotional services, etc.; or
- Serve ads and/or collect certain anonymous identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you.
These companies typically use a cookie or third-party web beacon to collect this information. Our systems do not recognize “Do Not Track” signals, but several of these third-party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. You can learn more about this or choose not to have this information used by our trusted third-party advertising partners.
We may share personal information with third-party marketing partners for commercial purposes.
When you provide us with personal information, we may also use and share your personal information to contact you, including via email, to thank you for providing your request, to conduct satisfaction surveys, or for other administrative purposes related to your request.
In certain instances we may disclose your personal information to third parties if we have a good faith believe that disclosure is necessary to:
- Comply with applicable laws, regulations, legal process (such as a subpoena), or enforceable government request;
- Enforce applicable Terms of Service, including investigation of potential violations of such Terms, or to detect, prevent, or otherwise address fraud, security, or technical issues; and
- Protect against harm to the rights, property, or safety of MacKenzie-Childs, our visitors, or the public as required or permitted by law.
CHOICE
Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. Therefore, upon request, we will provide you with information about whether we hold any of your personal information. If you provide us with your personal information, you may:
- Review the information that you have supplied to us;
- Request that we correct any errors, outdated information, or omissions in user information that you have supplied to us;
- Request that your information not be used to contact you;
- Request that your information be removed from any solicitation list that we use; or
- Request that your information be deleted from our records.
- Request that your personal information be opted out of third-party sharing.
To request any of the above, please email us at customerservice@mackenzie-childs.com. Please put “Exercise Personal Information Request” in the subject line.
Opting Out of Email
If you only want to get emails from us about your order and not about sales and special events, please unsubscribe from our email updates by clicking the “unsubscribe” link present at the bottom of every email update for immediate removal from the list. You can also send us an email at the above address, or write to us at the above address; please note that it may take up to five days for your email removal request to be processed this way.
Opting Out of Postal Mail
If you have made a purchase from us or if you supply us with your postal address on-line, you may receive periodic mailings from us related to new products and services, upcoming events or printed catalogs. Please be assured we only want to communicate with you only if you want to hear from us. If you do not wish to receive such mailings, please let us know by emailing us at the above address, or by writing to us at the above address.
If you are on our mailing list, from time to time you may receive mailings from other reputable companies with which we may share this information. If you do not wish to receive such mailings, you can have your name put on our do-not-share list by emailing us at the above address, or by writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.
Please note: If you request to be added to our do-not-share list, you will still receive our catalogs unless you specifically request to be removed from our mailing list as well. We consider these as separate requests.
Please note that it may take up to 8-10 weeks for your postal mail removal request.
Updating Your Personal Information
If you are a registered user of our Sites, click on the “my account’ button located at the top of every page to modify your profile. To change your email address or preferences, please visit the email preference center. You can always email our customer service department with any requests or changes.
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by emailing us at the above address or by writing to us at the above address.
SECURITY
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
LINKS TO THIRD-PARTY WEB SITES
Our Sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.
INFORMATION ABOUT CHILDREN
The Sites are not intended for or targeted to children under thirteen (13), and we do not knowingly or intentionally collect information about children under thirteen. If you believe that we have collected information about a child under thirteen, please contact us immediately so that we may delete the information.
CALIFORNIA VISITORS
California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the companies’ sharing of personal information with third parties for direct marketing purposes.
California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us.
GENERAL DATA PROTECTION REGULATION
For our customers residing in the European Economic Area (EEA), the General Data Protection Regulation (“GDPR”) may be applicable. The GDPR provides a framework for organizations to ensure protection of the personal information of European citizens and gives European citizens certain rights.
Legal Basis for Processing
If you are an individual located in the EEA, United Kingdom, or Switzerland, our legal basis for processing your personal information will depend on the personal information concerned and the specific context in which it is collected. However, we will normally collect or process personal information from you only where:
- We have your consent to do so; or
- We need the personal information to perform a contract with you (e.g. to deliver services).
In some cases, we may also have a legal obligation to process personal information from you or may need the personal information to protect your vital interest or those of another person. If we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time in writing or as otherwise permitted. Please note that this does not affect the lawfulness of the processing based on consent before withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Retention
We will retain your personal information for as long as is needed to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.
Rights to Access and Control Your Personal Data
Individuals residing in the European Economic Area, United Kingdom, and Switzerland have certain rights to access and control their personal data. These rights include:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- rights in relation to automated decision making and profiling.
For a full list of rights, please visit www.eugdpr.org.
NOTICE OF FINANCIAL INCENTIVE
Mackenzie-Childs may offer or provide special offers and benefits to consumers who participate in our MacKenzie-Childs Rewards (“MC Rewards”) or other promotions, giveaways, or loyalty programs (collectively and together with MC Rewards, “Promotions”). The information we request from you when you sign up for Promotions may include your name, email address, address, and phone number. For a description of the MacKenzie-Childs Rewards material terms, please click here. For a description of other Promotions, please click here.
We do not assign a monetary value to the data that we collect and strive to only use that information to further our business in accordance with our Privacy Policy. To the extent that we are required to assign a monetary value to your information under applicable law, it is equal to the value of the discount or financial promotion that we have provided to you.
POLICY CHANGES
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our Sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised privacy policy. The new policy will apply to all current and past users of our Sites and will replace any prior policies that are inconsistent. Your continued use of our Sites or other services constitutes your acceptance of the practices described in the revised privacy policy.
If you feel that this web page is not following its stated information policy, you may contact us at the above addresses.
Effective Date: June 7, 2024