Frequently Asked Questions
Questions about your online order? Our customer service department is dedicated to assisting you. If you have a question regarding your order that isn’t answered here, please contact us at firstname.lastname@example.org or 1-888-665-1999. For questions specific to the Patience Brewster by MacKenzie-Childs collection, please refer to the Patience Brewster by MacKenzie-Childs FAQ.
How do I create an account and do I need to?
It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information and order information will be securely stored, which will save you time every time you return. No credit card information is used in your personal account information. To create an account or log in, click “my account.”
Will I receive an order confirmation?
Yes, within 24 hours. If you don't receive email confirmation, please email us at email@example.com. Please provide us with your name and the date that the order was placed.
Can I change my order after submitting it online?
If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Call 1-888-665-1999 to speak to a customer service representative. We offer a satisfaction guarantee, so you can return anything you purchase within 30 days.
If an item I purchased is not available, will I be notified?
If an item is on backorder, this will be specified on both the product's page and in your order confirmation email. A customer service representative will notify you within two weeks by email (or by phone, if your order was placed by phone) if the item is still on backorder, and provide an update on when it is expected to be available. If the backordered item is part of a larger order, you will not be charged for that item until it is sent. If an item is canceled, a customer service representative will notify you within two to three business days.
Why was I charged sales tax?
Due to our corporate presence and/or corporate activities, we must charge state sales tax in a number of states. See the full list here. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.
Can I track the delivery of my online order?
Please reference your the shipping confirmation email you will receive when your order ships to find the tracking number for your package.
What are your policies regarding coupons and discounts?
- Coupons may only be used once and are not transferable.
- Coupons of different types may be used at the same time (such as 10% off order discount and free freight shipping or gift with purchase), but coupons of the same type cannot be combined (using a 10% off gift registry completion coupon and a 10% off trulyMC loyalty program birthday discount coupon will not combine into a 20% discount).
- Discounts do not apply to tax or shipping, or purchases of gift cards.
- Discounts and coupons also cannot be used at special events including, but not limited to, the Barn Sale, Sample Sale or Warehouse Sale; nor in other locations that carry MacKenzie-Childs products such as Neiman Marcus, Williams-Sonoma, Saks Fifth Avenue, Evine or independent gift shops.
Questions about our trulyMC loyalty + rewards program? See the trulyMC frequently asked questions page.