Our Promise to You: For over 25 years, MacKenzie-Childs has been pleased to offer exceptional products to our customers. If you are not completely satisfied with your purchase, you may return it for an exchange or refund (with receipt) within 30 days of purchase.
Returns and Refunds
Any unused item purchased from MacKenzie-Childs may be returned for any reason within 30 days, with receipt, for a full refund of the purchase price. Shipping charges are not refundable. Unless an item is received damaged, return shipping charges are the responsibility of the customers.
There are two ways to return merchandise to us. You can take it to any one of our stores (New York, Palm Beach, or Aurora) or return it to us by mail. To return or exchange an item by mail, please follow the instructions on the packing slip enclosed with your order or call Customer Service at 1-888-665-1999 for more information.
What if the item is damaged when I receive it?
All of our items are packaged with care to ensure that they will arrive undamaged. If you do receive a damaged item, save the damaged goods, the carton, and the packaging material. Call our Customer Service department immediately at 1-888-665-1999 or e-mail us at CustomerService@Mackenzie-Childs.com and we will arrange to have the item returned to us at no expense for you.
Can I return gifts that I receive?
If you are not completely satisfied with your gift, we will replace it, exchange it, or give you a gift certificate for the value of the returned gift.
If you have other questions about returning a product, please call our Customer Service Department at 1-888-665-1999 between 8 am and 9 pm (ET) or e-mail us at CustomerService@Mackenzie-Childs.com