Delivery Information

Standard Delivery Charges

Unless otherwise indicated, delivery charges are based on the dollar volume of your order. Delivery charges are subject to change. You will be notified of any change in the delivery charge at the time your order is placed.

For orders subtotaling up to $75, the standard delivery charge is $7.50; for orders $75.01 or more, the standard delivery charge is 10% of the subtotal.

Delivery times

Orders for in-stock items will ship within five business days (Monday-Friday, excluding holidays) from the day your order is placed, and will be sent via UPS, FedEx or USPS. Expect arrival within seven business days (Monday-Friday, excluding holidays) after we ship. A street address is required for all deliveries.

State sales tax

Due to our corporate presence and/or corporate activities, we must charge state sales tax in California, Colorado, Florida, Georgia, Illinois, Maryland, New Jersey, New York, Pennsylvania, and Texas. The tax charged includes all state and local sales taxes that apply, and is based on the product subtotal plus shipping.

Overnight and 2-Day Expedited Delivery Methods

Overnight and 2-day express delivery charges are calculated by adding the express delivery flat rate fee to the standard shipping fee. For example, a $50.00 order shipping via 2-day express would cost a total of $27.45 to ship; $19.95 for the 2-day express, plus the standard $7.50 on orders up to $75.00. Expedited delivery is also not available for international orders or large items that require freight shipping, nor any items added to an order that includes a freight item. Expedited orders must be entered individually, per shipping address. For more information, please contact Customer Service at customerservice@mackenzie-childs.com or 1-888-665-1999.

Overnight Delivery

If ordered on a regular business day (Monday-Friday, excluding holidays) before 12:00 pm Eastern time, overnight delivery guarantees that in-stock orders will be shipped out on the same day and arrive by the end of the following business day. All orders placed after 12:00 pm Eastern time, on a holiday, or over the weekend will begin processing and ship the following business day. A flat rate of $29.95 will be added to the standard shipping fee to guarantee an overnight delivery.

2-Day Express Delivery

If ordered on a regular business day (Monday-Friday, excluding holidays) before 12:00 pm Eastern time, 2-day express delivery guarantees that in-stock orders will be shipped out on the same day and arrive by the end of the second business day following the order date. All orders placed after 12:00 pm Eastern time, on a holiday, or over the weekend will begin processing and ship the following business day. A flat rate of $19.95 will be added to the standard shipping fee to guarantee a 2-day express delivery.

Fixed Delivery Charges

Some items, based on weight and dimensions, ship to you for a fixed delivery charge instead of a charge based on dollar value. Fixed delivery charges reflect a savings that we are able to pass along to you. The charge for fixed delivery will not be included in the order subtotal on which standard delivery charges are applied. In our online store, this additional charge will be included in the total shipping charge displayed before you complete your purchase. When ordering by phone, Customer Service will inform you whether items you select are eligible for a fixed delivery charge, and the amount of the charge.

Freight Delivery

For items that require freight delivery, after you receive your order confirmations, we will provide a quote based on the cost to delivery to your address. A customer service representative will contact you, by both phone and email, with your freight delivery options, generally within 24-48 hours of receiving your order.

In-Home Delivery (White Glove Service)

We offer a white-glove delivery service if you would like to have furniture and other large items brought into your home, unpacked, assembled if required, placed at your discretion, and packing materials removed. There is an additional charge for this service. Please contact our customer service department at 1-888-665-1999 to obtain a quote.

International/Alaska/Hawaii Delivery

Orders outside the contiguous 48 states require a special delivery quote. For more information, see our international customer information page.