Frequently Asked Questions

The sale runs on our website from July 17 through July 21, 2025. Thousands of your favorite styles up to 60% off! We encourage you to sign up for our email updates and text alerts (text JOINMC to 72641), and follow us on Instagram, Facebook, and TikTok to receive updates.

All purchases for items through our Barn Sale are considered final. No returns will be accepted on these items. No exceptions will be made.

No price adjustments will be made for Barn Sale merchandise or to items purchased prior to the sale.

We do not know or guarantee what will be offered in the Barn Sale, product- or inventory-wise, prior to or during the sale.

Yes! New product will be added to the Barn Sale throughout the sale. Check back each day to see what's new!

We will be experiencing high amounts of website traffic during our Barn Sale. This means many customers could be placing the same items in their carts. The orders will go, as always, on a first-come, first-served basis, as customers finish the checkout process. If you have an item in your cart, and you see that during checkout it is gone, that means the inventory has now been sold out and you are unable to buy that item; you will need to remove it from your cart. Please remember the items in our Online Barn Sale are an entirely separate and limited inventory from our regular items.

Yes! All MacKenzie-Childs Rewards members can use their benefits while shopping our biggest sale of the year! To use your benefits, you must be signed into your account to earn points on purchases and access any exclusive perks you may have. If you are a Silver, Gold, or Platinum member, you have earned Early Access to shop Barn Sale FIRST on July 16! You must be signed into your account to receive special pricing. If you are not signed in, the items will be offered at regular price. Not a member yet? To join, simply create an account at mackenzie-childs.com/loyalty and immediately start earning. Just sign in and shop; it’s that easy!

We accept Visa, Master Card, American Express, PayPal, Afterpay, and MacKenzie-Childs gift cards at checkout.

Credit cards are authorized for the full amount of an order, including tax and shipping if applicable, at the time the order is placed. Payment is not collected until item(s) are shipped—an authorization is a temporary hold, not a charge. Your original authorization is valid for 7 days, and in this time, we will ship the item(s) we can, capturing from your authorization when we ship. After the initial 7 days the remaining balance of the authorization will drop off. We will not hold funds at that point until more item(s) become available to ship, at which point we will then authorize for the remaining balance of the order. Again, this authorization will be valid for 7 days. This process will continue until your order has shipped completely and been fully billed. The amount of time it takes for the authorizations to be dropped depends on your financial institution, but you would typically see this happen within 3-5 business days.

Certain items in the Barn Sale have a minimum order quantity; where applicable, these will be listed in the product description. This quantity will be added to your cart automatically if you order fewer than the minimum quantity. Some items also are sold only in multiples; these also will be listed in the product description. MacKenzie-Childs reserves the right to limit the number of units a customer can purchase of each item if it is deemed excessive. We want everyone to be able to enjoy their participation in the Online Barn Sale.

The standard (ground) delivery charge for orders less than $75 is $7.50; for orders $75.01 or greater, the charge is 10% of the order's subtotal.  

Freight Delivery  

For items that require freight delivery, each item has a fixed delivery charge instead of a charge based on dollar value. You will see these charges reflected during checkout. Our standard freight delivery option is curbside with liftgate. The freight company will call in advance to make a delivery appointment; an adult must be present at delivery to inspect and sign for the shipment. If you require additional assistance at the time of delivery, please email Customer Service at customerservice@mackenzie-childs.com to discuss upgraded delivery options prior to placing your order. Please note that the freight delivery cannot be expedited. Contact Customer Service with any questions.

Due to the extremely high volume of orders coming in during this time, please allow for shipping delays. This is our biggest event of the year, so we appreciate your patience. Orders will ship daily, and we anticipate all orders to fully ship within 4 weeks. Please note, including your email address on your order will ensure you will receive an order confirmation when your order is placed and ship confirmation(s) when item(s) ship from your order. There will be no expedited shipping options available (overnight or 2-day shipping).  Our customer service department will reach out to you if we are unable to fulfill any items on your order.

Our warehouse will ship your order in the most efficient way possible. Please be aware this could mean your order will most likely ship in multiple shipments. Confirmation emails with tracking will be sent to the email address associated with the order. If your order ships in multiple shipments, you will receive multiple emails.

Orders outside the United States (all 50 states, the District of Columbia, and Puerto Rico) cannot be placed with MacKenzie-Childs directly at this time.

No. Barn Sale purchases will be shipped from our warehouse; no pickup options are available.

All customer service communication is being conducted via email. Email us at customerservice@mackenzie-childs.com if you need help, and please be patient with response times—we expect a high volume of requests during the sale.