Customer Service
Find answers to all your questions, all in one place.
Returns & Exchanges
Learn more about self-service and in-store return policies.
Contact Us
Fill out the form and our team will get back to you soon.
Shipping & Delivery
Get information about shipping options, services, and rates.
Ordering & Payments
Manage backordered items, order change requests, and more.
Promotions & Coupons
Explore our current coupons and promotional offers.
Our Stores & Events
Learn about events and workshops in Aurora and SoHo.
Frequently Asked Questions
Questions about your online order? Our customer service department is dedicated to assisting you. If you have a question regarding your order that isn’t answered here, please contact us at customerservice@mackenzie-childs.com.
How do I create an account and do I need to?
It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information and order information will be securely stored, which will save you time every time you return. No credit card information is used in your personal account information. To create an account or log in, click “my account.”
Can I track the delivery of my online order?
Please reference the shipping confirmation email you will receive when your order ships to find the tracking number for your package.
What are your policies regarding coupons and discounts?
- Coupons may only be used once and are not transferable.
- Coupons of different types may be used at the same time (such as 10% off order discount and free freight shipping or gift with purchase), but coupons of the same type cannot be combined (using a 10% off gift registry completion coupon and a 10% off MacKenzie-Childs Rewards program birthday discount coupon will not combine into a 20% discount).
- Discounts do not apply to tax or shipping, or purchases of gift cards.
- Discounts and coupons also cannot be used at special events including, but not limited to, the Barn Sale, Sample Sale or Warehouse Sale; nor in other locations that carry MacKenzie-Childs products such as Neiman Marcus, Williams-Sonoma, Saks Fifth Avenue, Evine or independent gift shops.
Questions about our MacKenzie-Childs Rewards program? See here for more information.