Yes, within 24 hours. If you don’t receive email confirmation, please email us at customerservice@mackenzie-childs.com. Please provide us with your name and the date that the order was placed.

If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Contact customerservice@mackenzie-childs.com to get in touch with a customer service representative. 

If an item is on backorder, this will be specified on both the product’s page and in your order confirmation email. If the backordered item is part of a larger order, you will not be charged for that item until it is sent. If a backordered item becomes unavailable and must be canceled, a customer service representative will notify you.

Stock availability of discontinued and sale items are limited. All sales are final on these items.

Due to our corporate presence and/or corporate activities, we must charge state sales tax in a number of states. See the full list here. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.

Customers are authorized for the full amount of an order, including tax and shipping if applicable, at the time the order is placed. Payment is not collected until item(s) are shipped—an authorization is a temporary hold, not a charge. Your original authorization is valid for 7 days, and in this time, we will ship the item(s) we can, capturing from your authorization when we ship. After the initial 7 days the remaining balance of the authorization will drop off. We will not hold funds at that point until more item(s) become available to ship, at which point we will then authorize for the remaining balance of the order. Again, this authorization will be valid for 7 days. This process will continue until your order has shipped complete and been fully billed. The amount of time it takes for the authorizations to be dropped depends on your financial institution, but you would typically see this happen within 3-5 business days.